Shipping policy

We take great care to ensure every order meets our quality and authenticity standards before shipment.

All luxury bags sold through our store undergo a thorough authentication and quality inspection process prior to shipping. This includes:

Because of this process, please allow 5–10 business days for order processing before shipment. Processing times may vary slightly depending on the item.

Once your order has completed processing, it will be shipped using a reliable courier service. Estimated delivery times depend on your location and the shipping method selected at checkout. Tracking information will be provided once your order has been shipped.

Shipping fees (if applicable) are calculated and displayed at checkout. In some cases, free shipping may be offered and will be clearly stated at checkout.

Please ensure that your shipping address is accurate and complete. We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses provided by the customer.

While we make every effort to ship orders promptly, delays may occur due to authentication timelines, courier delays, customs processing, or unforeseen circumstances. We appreciate your patience and understanding.

If you have any questions regarding your order or shipping status, please contact us at trueluxury.ca@gmail.com and we’ll be happy to assist you.